Customer Conversations

In 2013, the Water Authority implemented a new customer outreach program, called Customer Conversations, as part of an ongoing effort to engage its customers and generate public input regarding the utility’s plans, policies, and programs. The interactive sessions are intended to educate and inform while also soliciting ideas and opinions.  Customers interested in participating are advised to check their water bills for announcements about upcoming sessions.

FY19 Program Results
The focus for the FY19 program was to obtain customer input on the aesthetic and regulatory components of their drinking water quality. Customers also provided suggestions on revising the Water Quality Report. . Download the full outcome report here.

FY18 Program Results
The focus for the FY18 program was to obtain customer input on source water protection. Customers provided their views, concerns and priorities centered on Watershed Protection and Groundwater Contamination issues and helped identify focus areas for future public outreach and involvement. Download the full outcome report here.

FY17 Program Results
The focus for the FY17 program was to obtain customer input on asset management and levels of service and to help identify service priority areas and opportunities for improvement. Customers also provided input on planned outage notification standards and methods to improve communication of planned outages. Download the full outcome report here.

FY16 Program Results
The focus for the FY16 program was to obtain customer input on the long-range water supply strategy. Customers prioritized water supply alternatives to fill in gaps of future water supply needs under a range of climate change scenarios. Customers also provided input on their willingness to pay for watershed restoration. ​ Download the full outcome report here.

FY15 Program Results
The focus for the FY15 program was to obtain customer input on infrastructure renewal, conservation, and rates. Specific topic areas included: 1) The Water Authority’s infrastructure renewal needs based on its Asset Management Plan; and 2) The need for rate adjustments to implement the Asset Management Plan while managing the decline in revenue related to large decreases in water use. Download the full outcome report here.

FY14 Program Results
For the FY14 Customer Conversation meetings, topics included: 1) Long Term Water Supply Priorities; 2) Water Waste Enforcement Program Retrofit; and 3) Potable Water Reuse. The information complied through these meetings was used to update and implement existing utility policies, plans and programs. Download the full outcome report here.