In 2013, the Water Authority implemented a new customer outreach program, called Customer Conversations, as part of an ongoing effort to engage its customers and generate public input regarding the utility’s plans, policies, and programs. The interactive sessions are intended to educate and inform while also soliciting ideas and opinions. Customers interested in participating are advised to check their water bills for announcements about upcoming sessions.
FY14 Program Results
FY14 Customer Conversation meetings, topics included: 1) Long Term Water Supply Priorities; 2) Water Waste Enforcement Program Retrofit; and 3) Potable Water Reuse. The information complied through these meetings was used to update and implement existing utility policies, plans and programs. Download the full outcome report here.
FY15 Program Results
The focus for the
FY15 program was to obtain customer input on infrastructure renewal, conservation, and rates. Specific topic areas included: 1) The Water Authority’s infrastructure renewal needs based on its Asset Management Plan; and 2) The need for rate adjustments to implement the Asset Management Plan while managing the decline in revenue related to large decreases in water use. Download the full outcome report here.
FY16 Program Results
The focus for the FY16 program was obtain customer input on the long-range water supply strategy. Customers prioritized water supply alternatives to fill in gaps of future water supply needs under a range of climate change scenarios. Customers also provided input on their willingness to pay for watershed restoration. Download the full outcome report here.