Please Note: A planned maintenance has been scheduled to occur on Saturday November 21, at 10:00 p.m. until Sunday, November 22, 2009 at 4:00 a.m. During this time period, the Remote Payments Online application will be unavailable. We apologize for any inconvenience that this scheduled maintenance activity may cause.

Your Water Authority provides many valuable and important services to our customers. Everything we do is aimed at providing our customers with prompt, courteous service to maintain the high level of customer satisfaction that we have earned.

A few of these services can help you:

• Access our Customer Self-Service features
• Open a new water account or obtain a new type of service
• Understand your bill and offer various payment methods
• Conserve water and save money
• Get one of the many rebates the Water Authority offers
• Report water emergencies, water waste and odor problems
• Provide feedback to the Water Authority on various issues
• City of Albuquerque Solid Waste Management Department

Many more services are provided by your Water Authority, and these services are noted throughout our website.

Cannot find something you are looking for, have a suggestion for our website, or just have a question in general? If so, please contact our Customer Service group at 505-842-WATR (9287). Or, feel free to stop by and chat with a customer service representative in person. Our office is located at 400 Marquette NW. City/County Government Center, First Floor.