Welcome Former NMUI Customers!  On-line account and payment capabilities for your NMUI water account was stopped as of August 31st.  If you were a web self-service customer with NMUI and wish to obtain the same services from the Water Authority there are several options you can take.  To view your Account information, you will need to need to register your account by clicking the View Your Account Information  link below.  To make payments, you have different options.  You can  enroll your new Water Authority account into our system to obtain similar payment options that were provided with NMUI.  To enroll, you will need your new Water Authority Account Number and the Zip Code for where your bill is mailed.  If you do not know this information, please call (505) 898-2661 or wait until your first bill arrives in September!  You can also make an online One-Time Payment or pay by phone without registering or enrolling your account with our systems.  All you will need is your Account Number, Zip Code and your method of payment!  Questions? Please contact Customer Service and Billing by visiting us at 4700 Irving Blvd., Suite 201 in Albuquerque, calling us at (505) 898-2661 or send us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Your Water Authority makes conducting business with us easy through our customer self-service features on our website and IVR (interactive voice response phone system). 

• View Your Account Information
• Make an online One-Time Payment
• Pay online through your Registered Account
• Read about the various ways to Pay Your Bill
• Enroll in E-Bill (Paperless Billing)
• Enroll in Automatic Bank Draft Plan
• Enroll in Budget Payment Plan
• Apply for Rebates
• Apply for a Fire Hydrant Permit
• Apply for a Alternative Fire Hydrant Permit
• Report Water Waste
• Report Odor Problems
• Former NMUI Customers - View Previous Statements
• Helpful Answers
• Provide feedback to the Water Authority on various issues

Questions?  Please contact our Customer Service group at 505-842-WATR (9287). Or, feel free to stop by and chat with a customer service representative in person. Our office is located at 400 Marquette NW. City/County Government Center, First Floor.