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Customer Service Paying Your Bill Bill Pay Tour
| Bill Pay Tour |
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These
pages show you how to pay your water bill online. Tour Overview
Take the Bill Payment Tour to learn about the following:
To learn more about paying your bill online, read our Bill Payment FAQ 
Use the left and right arrows to scroll through the tour, or use the page tabs. |
Page 1
What do I need to make an online payment?
Before you start to make a payment over the web, you'll need the following:
- A copy of your most recent bill or your account number
- A valid Visa or Mastercard credit card
- A web browser that meets our minimum requirements for web payments
Page 2
How do I make an online payment?
Making an online payment is simple and straightforward.
Make sure that you have the right information (see page 1).
Go to http://pecos.cabq.gov/wss/signon.html
Page 3
How do I make an online payment? (continued)
Type your account ID (see note below) and press enter. Your summary information will be displayed.
Old and New Account ID's
If you are paying a bill prior to 5 July 2005, you should enter the account ID in the field labelled "Old account ID". For bills on or after 5 July 2005, please enter the account ID in the "Account ID " field.
Choose the "Pay Bill" option from the left hand side navigation. The page shown will then look like the one below:
Make any changes to the payment amount
Make sure that you click on the "agree to the terms and conditions" box
Click on the "Pay bill" button
A dialog box displays stating that you will be transferred from the City's site to the Bank of America. You should click on this and any other dialogs containing security warnings.
Page 4
How do I make an online payment? (continued)
Having started an online payment, you should now be on the Bank of America's site. The screen should look like the one below:
Type in the information required, making sure that you enter the card expiration date and the 3-4 digit card security number from the back of your card.
Page 5
How do I make an online payment? (continued)
Click on the continue button to confirm your details. The page will look like this:
Make any modifications by pressing the "Modify" button.
Page 6
Once you're happy with payment amount, press the "Confirm" button. A payment will now be made. The page will then look like the one below:
Page 7
What happens after I make an online payment?
The
system takes about 40 minutes before appearing on your account with us.
It will then take around 3 days before your bank account is debited.