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Contact Customer Services

Phone: 842-WATR (9287)
Email: WebCustomerService@abcwua.org

Mailing Address:
Albuquerque Bernalillo County
Water Utility Authority
P.O. Box 1293
Albuquerque, NM 87103

Physical Address:
City/County Government Center
One Civic Plaza NW
Rm 1026 (1st floor)
5th & Marquette
Albuquerque, NM 87102

Paying Your Bill

water bill

Paying Your Bill

Learn about our various bill payment methods here.

Water Emergencies

water emergencies

Water Emergencies

Call the field office at (505) 857-8250
24 hours a day to report an emergency.

Home arrow Customer Service arrow Understanding Your Bill arrow Reading Your Bill
Reading Your Bill PDF Print E-mail

How to Read Your New Water Bill

We have redesigned your water bill in order to make it more user-friendly. This change took affect when the new billing system was implemented in April of 2007.

Click on the appropriate area of the new water bill below to navigate to a detailed description of the related charges.

FRONT

Water Bill Front Payment Slip Wastewater Charges Water Service Charges Water Usage Graph Meter Information Account Summary Return Address

BACK

Water Bill Back Solid Waste Collection Fee Sustainable Water Supply Charge

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Item 1
Return Address
: Starting in April, this will indicate the Albuquerque Bernalillo County Water Utility Authority and not the City of Albuquerque. The Governor signed legislation in 2003 creating the Authority and separating it from the City, and the new bill will reflect this as part of the transition process.

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Item 2
Account Summary:
Shows your balances, current charges and the total amount due. If you’d like this number to stay the same throughout the year, see if you qualify for our Budget Billing program. For more information, call Customer Service at 842-WATR (9287).

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Item 3
Meter Information:
Shows your meter readings and number of gallons and usage units consumed (one unit equals 748 gallons of water).

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Item 4
The Graph is Back:
This easy-to-read graph, back by popular demand, shows how your monthly usage compares to the residential average.

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Item 5
Water Service Charges:
An itemized breakdown of charges for water service.

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Item 6
Wasterwater Charges:
An itemized breakdown of charges for sewer service.

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Item 7
Payment Slip:
Detach and return this with your payment. Checks should be made payable to ABCWUA.

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Item 8
Sustainable Water Supply Charge:
An itemized breakdown of charges added to your bill to pay for the San Juan-Chama Drinking Water Project. Fully 70 percent of our future water supply will come from this source, allowing Albuquerque’s underground aquifer to recover and be available as
a drought reserve.

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Item 9
Solid Waste Fees:
As a courtesy to the City, the Water Authority will continue to include solid waste charges on its bill. The City’s Solid Waste Management Department can be reached at 761-8100.

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Last Updated ( Monday, 20 October 2008 )
 

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Albuquerque Bernalillo County Water Utility Authority
P.O. Box 1293, Albuquerque, NM 87103
Phone: (505) 768-2500 | Fax: (505) 768-2580 | Email: wainfo@abcwua.org

Albuquerque Bernalillo County Water Authority