Can I have a meter removed from my vacant property?

 

 

Yes, property owners wishing not to incur water and sewer base charges on a meter servicing a vacant house or building may request a meter removal by calling Customer Services at 842-WATR (9287).

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How can I reduce the size of service to my property?

 

 

You can have your service size reduced by contacting Customer Services to request that a Service Reduction Form be sent to you. A fee is charged for this service per the Water & Sewer Rate Ordinance (Section 6-4-8). Keep in mind that reducing your service size will reduce the amount you pay in water and sewer base charges, and will also reduce your service capacity.

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How do I read my meter?

 

 

For detailed instructions on how to read your water meter click here.

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How does the Water Authority calculate an estimated meter reading?

 

 

Customer Services Division, on authority granted to it by the Water & Sewer Rate Ordinance as adopted by the City Council, may estimate water usage as necessary to generate a billing statement. An estimation is generated by multiplying the individual customer's usage history for the same month of the previous year by a user classification average factor to arrive at a number that approximates the monthly usage.

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How much water pressure exists at the meter?

 

 

30 psi (pounds per square inch) to 100 psi exists at the meter.

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How often does the Water Authority read my meter?

 

 

Meters are read monthly on or about the same day according to a 30 or 31 day billing cycle.

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How will a meter reduction affect my ability to use water?

 

 

Reducing your meter size will reduce the flow of water to your house. This means you will experience a reduced capacity to consume water for multiple uses at the same time. Also, reduced pressure may affect outside irrigation uses.

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What can I do if I think my meter registers water consumption inaccurately?

 

 

You may contact a Customer Account Representative at 842-WATR (9287) to request a Customer Inquiry be performed. A Water Representative will come to your home to conduct a "field test" on your meter. This water-flow test will determine whether or not your meter registers consumption accurately. Should you be unsatisfied with the results of this test, you may request in writing a "Tag & Test" which is a more involved laboratory test, conforming to American Water Works Association (AWWA) standards. Costs for this service begin at $140.00. The "Tag & Test" fee, pursuant to the Water & Sewer Rate Ordinance, will be waived if the meter fails the accuracy test.

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Will my meter indicate the possibility of a leak on my property?

 

 

Yes, most meters have a Leak Indicator Triangle (LIT) affixed to the face of the meter. This LIT may be red or black. To check for a possible leak, perform the following steps:

1. Stop all uses of water, both inside and outside.
2. Open the meter box lid to view the meter face.
3. If the LIT is turning, this is a good indication that a leak exists.
4. If the LIT is not turning, this indicates no leakage.

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